I am looking for people for IBM-DAKSH

Fellerz, this is what I’ve promised y’all!

This is what I’ve promised you for a couple of weeks now.

I am now looking for people with desire to succeed to work in a company that embraces diversity, open-minded enough to face changes, and drive towards success.

I am welcoming you to IBM-Daksh

Below are the Job-openings at IBM-Daksh:

Customer Care Specialist: Spanish
Location: Philippines

Experience:		At least 6mo.s experience in a related field is desirable but not required
Qualifications:		Candidate must possess at least a Bachelor’s/College Degree in any field   Language certification for non-native speakers is an advantage
Responsibilities:		Responsible for providing first level customer service and basic technical support in Spanish and English for a US based Consumer Electronics account   To understand the customer query, investigate and confirm understanding of requirements or problem and propose an effective solution general, technical, and administrative inquiries   Duties may also include administrative tasks as assigned by the immediate supervisor
Competencies required:		Excellent command of oral and written English   Strong drive to provide customer service and assistance   Strong interpersonal & communication skills   Adaptability & Flexibility   Team player

Customer Care Specialist for our Fortune 500 Client Companies
Location: Metro Manila, Philippines

Qualifications:		Graduate   Completed at least 3 years of college education in any course, or finished a diploma or certificate course
Responsibilities:		Provides information in response to inquiries about products and services of their assigned account   Handles and resolves customer complaints
Competencies required:		Proficient with computers (Basics)   Ability to understand and make best-fit judgments   Good Verbal and written communication skills to represent the company with both pride and professionalism   Ability to up-sell or cross-sell   Strong customer service and problem solving skills

Customer Care Specialists – Consumer Banking
Location: Metro Manila, Philippines

Qualifications:		Graduate   Completed at least 3 years of college education in any course, or finished a diploma or certificate course
Responsibilities:		Provides information in response to inquiries about products and services of their assigned account   Handles and resolves customer complaints
Competencies required:		Proficient with computers (Basics)   Ability to understand and make best-fit judgments   Good Verbal and written communication skills to represent the company with both pride and professionalism   Ability to up-sell or cross-sell   Strong customer service and problem solving skills   Experience in the Financial Services sector (banking, loans, mortgage, insurance, investment)   Proficient in computer and internet applications

Customer Care Specialists – Airline Travel
Location: Metro Manila, Philippines

Qualifications:		Graduate   Education in Travel, Tourism or a Hospitality-related course.   Completed 3 years of college education in any course, or diploma or certificate course
Responsibilities:		One-stop solution provider for servicing customers through voice support   Provides information in response to inquiries about products and services to the assigned account   Handles and resolves customer complaints
Competencies required:		Proficient with computers (Basics)   Ability to understand and make best-fit judgments   Good Verbal and written communication skills to represent the company with both pride and professionalism   Work experience in the Travel industry, preferably in airline ticketing and reservations   Ability to up-sell or cross-sell

Customer Care Specialists – Telecommunications
Location: Metro Manila, Philippines

Qualifications:		Graduate   Completed at least 3 years of college education in any course, or finished a diploma or certificate course
Responsibilities:		Extending Voice Support for Inbound Customer Service that requires Up selling / Cross-selling   Provides information in response to inquiries about products and services of their assigned account   Handles and resolves customer complaints
Competencies required:		Proficient with computers (Basics)   Ability to understand and make best-fit judgments   Good Verbal and written communication skills to represent the company with both pride and professionalism   Ability to up-sell or cross-sell   Willing to work in a challenging and performance-driven environment   Experience in Customer Service for Telecommunications a strong advantage   Strong customer service and problem solving skills

Consumer Electronics Account
Location: Metro Manila, Philippines

Qualifications:		Graduate   Certification on A+, Net or Cisco CCNA is a strong advantage   Completed at least 3 years of college education in any course, or finished a diploma or certificate course
Responsibilities:		Resolving technical requests, in a single Telephone call   Provides information in response to inquiries about products and services of their assigned account   Handles and resolves customer complaints
Competencies required:		Proficient with computers (Basics)   Ability to understand and make best-fit judgments   Good Verbal and written communication skills to represent the company with both pride and professionalism   Ability to up-sell or cross-sell   Experience in technical support and troubleshooting in a BPO environment   Strong customer service and problem solving skills

FOR HIGHER POSITIONS

 

Senior Associate – Work Force Management
Location: Philippines

Experience:		1 year BPO experience
Qualifications:		College graduate
Responsibilities:		Responsible for monitoring the Agent Staffing on a daily basis   Responsible for analyzing trends and daily MIS to track leakages in the system   Manage break adherence and scheduling on a daily basis
Competencies required:		Knowledge of MS Office   Analytical/logical thinking   Customer service

General Manager – Operations
Location: Philippines

Experience:		At least 15 years total work experience, with relevant exposure in BPO operations, quality and transition management   Ability and proven track record to manage large teams effectively – approximately 800+ people
Qualifications:		Bachelor’s/College Degree or Post Graduate Diploma / Master’s Degree in any field
Responsibilities:		Manage end-to-end processes across multiple verticals, including complete P&L responsibility, operational metrics, quality and process efficiencies, and client relationship management
Competencies required:		Highly analytical and data driven, with demonstrated strategic thinking skills   Outstanding ability to interact and manage multiple customers   Strong ability to create and present dashboards   Highly effective communication skills

Deputy General Manager – Operations
Location: Philippines

Experience:		At least 12 years total work experience, with relevant exposure in BPO operations, quality and transition management    Ability and proven track record to manage large teams effectively – approximately 800+ people
Qualifications:		Bachelor’s/College Degree or Post Graduate Diploma / Master’s Degree in any field
Responsibilities:		Manage end-to-end processes across multiple verticals, including complete P&L responsibility, operational metrics, quality and process efficiencies, and client relationship management
Competencies required:		Highly analytical and data driven, with demonstrated strategic thinking skills   Outstanding ability to interact and manage multiple customers   Strong ability to create and present dashboards   Highly effective communication skills

Assistant Manager – Operations
Location: Philippines

Experience:		3-5 Years
Qualifications:		College graduate
Responsibilities:		Manage a team of approximately 15 CCS and ensure that all key metrics of performance as per client requirement are met and exceeded   Manage and strengthen client relationship   Act as the first level of escalations and resolve all people issues within the team through regular feedback and team meetings   Responsible for daily, weekly, monthly reporting to clients   Responsible for managing people metrics within the team   Manage team performance and be responsible for the overall development of the team. Institute R & R to enhance team performance and motivation. Foster career advancement
Competencies required:		People and team management   Problem solving   Communication skills

Assistant Manager – IT Buyer
Location: Philippines

Experience:		2 years experience in IT and/or procurement   Experience in continuous improvement initiatives
Qualifications:		Degree in any IT course
Responsibilities:		Interact with vendors/providers regarding buying IT equipments
Competencies required:		Willingness to work in a fast-paced, dynamic and schedule-shifting environment is a must   Good negotiation, communication skills

Assistant Manager/Deputy Manager – Six Sigma
Location: Philippines

Experience:		At least 3 years work experience
Qualifications:		Six Sigma Greenbelt/Blackbelt certification
Responsibilities:		Plans, coordinates, & conduct the Six Sigma training programs   Manage and mentor Yellow and Green Belt Projects   Prepare Management Progress Reports on Six Sigma Programs
Competencies required:		Excellent interpersonal, organizational, mediation and negotiation skills   Strong and effective verbal and written communication skills   Training facilitation skills

Manager – Project and Information Systems Security
Location: Philippines

Experience:		6-8 years experience in IT and project management
Qualifications:		Degree in J2EE, Webshpere, DB2 platform, ASP, SQL Server, Access
Responsibilities:		Develop software’s for different groups   Handle automation of projects
Competencies required:		Ability to manage trade-offs between cost/time/quality   Strong negotiation and collaboration skills   Knowledgeable about Software Development and Automation projects

Manager – IT Operations
Location: Philippines

Experience:		Minimum of 2 yrs IT Operations Management   Experience in managing systems running in Lotus Notes   Managed a group of Technical Support, Helpdesk Staff and System Administrators   24 by 7 monitoring and management; BPO experience
Qualifications:		College Graduate in any IT course   Lotus Notes Application; Knowledge in ITIL
Responsibilities:		Overall management of Systems Admin., Tech. Support & Helpdesk Services   Provide status reports on systems infrastructure utilization   Development and maintenance of IT complaints logging system   Motivate and manage performance of IT Operations Support staff   Make recommendations on systems improvement   Service Level Management
Competencies required:		Leadership Skills   Customer-Service Skills   Planning and Decision-Making skills   People Management Skills

Manager – IT Projects
Location: Philippines

Experience:		6 years of working experience in the related field is required for this position
Qualifications:		Bachelor’s Degree in Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Computer Science/Information Technology or equivalent
Responsibilities:		Develop project proposals that cover the origin of project, implementation of timelines, identification of risks, contingency plans and other projects impacted within the scope of IT   Direct and coordinate activities of project personnel to ensure project progresses on schedule and within budget   Coordinate with the other IT Project Managers to ensure that backup resources are effectively utilized in a cross department manner   Monitor all current active projects by identifying and scheduling project deliverables; monitor the progress, critical paths, milestones, and available resources
Competencies required:		Must be able to work on problems of a diverse scope, where analysis of situations requires evaluation of identifiable factors With a sound understanding of Applications, LAN, WAN, Telecom & Voice platforms   Analytical and team management skills are a must   Exhibits strong interpersonal, communication and decision making skill   Specializes in IT/Computer – Network/System/Database Admin or equivalent

Manager for Operations
Location: Philippines

Experience:		At least 2 year(s) of working experience as an Operations Manager in the same industry
Qualifications:		Bachelor’s/College Degree or Post Graduate Diploma / Master’s Degree in any field
Responsibilities:		Plan, develop and implement strategy for operational management and development to meet agreed organizational performance plans within agreed budgets and timelines   Liaise with other functional/departmental managers to understand necessary aspects and needs of operational development, and to ensure they are fully informed of operational objectives, purposes and achievements
Competencies required:		Knowledgeable in account management and client coordination. Able to understand client’s issues, concerns and resolving them in due time   Ensure activities meet and integrate with organizational requirements for quality management, health and safety and general duty care   Strong people and performance management skills and team player with good interpersonal skills

Applications and Software Development Manager
Location: Philippines

Experience:		At least 4 year(s) of working experience in the related field is required for this position   Applicants must have managed at least one software development project with full SDLC
Qualifications:		Bachelor’s/College Degree or Post Graduate Diploma / Master’s Degree in any field
Responsibilities:		The Software Development Manager will be responsible for leading IT development projects for IBM Daksh   Responsible for the full SDLC, the Software Development Manager will be tasked with leading a development team on a variety of software projects geared towards all departments in IBM Daksh   Dealing with internal clients from Operations and Shared Services, the Software Development Manager is charged with developing innovative solutions and creating business cases. He or She must also have an appreciation for cost vs. benefit and profit vs. loss analysis
Competencies required:		J2EE, SQL, DB2   Websphere, .NET, ASP, Server, Access

Deputy General Manager – Workforce
Location: Philippines

Experience:		At least 10 years of working experience in the related field, with strong knowledge of Workforce Management is required   Relevant exposure and depth in BPO operations, quality and transition
Qualifications:		Bachelor’s/College Degree or Post Graduate Diploma / Master’s Degree in any field
Responsibilities:		Lead business decisions on site/floor capacity, ramp up plans (New Hiring), call allocation, staff forecasting   Contingency Planning for the process flow   Review reports – Unproductive Report, Shrinkages, Schedule Adherence, Exception Tally, Net Staffing Matrix, etc   Attend Conference Calls for Capacity planning   Off the Phone Activities – Training Sessions, Business Meetings etc   Leave Management and Holiday Planning
Competenciesrequired:		Highly analytical and data driven, with demonstrated strategic thinking skills   Leadership, Workforce Management   Six Sigma, Implementation

Deputy General Manager for Strategic Quality
Location: Philippines

Experience:		At least 10 year(s) of working experience in the related field is required for this position   Six sigma and TQM experience   Leadership and team experience
Qualifications:		Bachelor’s/College Degree or Post Graduate Diploma / Master’s Degree in any field
Responsibilities:		Set stretch goals and objectives for Quality in line with BU objectives   Align BU quality goals and objectives with corporate quality vision   Drive Quality initiatives that will positively impact C-Sat and Client satisfaction and business results   Drive a quality culture resulting in a pervasive use of quality tools and methodologies   Facilitate QMS/BPMS and audit for system/process compliance   Review Process dashboards and highlight key areas of operational improvement leading to stakeholder satisfaction   Ensure implementation of Quality function related activities as per plan   Initiate Quality foundation and six sigma training for Identified Audience   Identify areas of improvement and facilitate improvement projects which can result in significant cost benefits/savings   Engage actively in setting up Quality practices before and during Transitioning a ProcessRetain talent by proactively engaging with people and enriching their jobs and spotting early symptoms of simmering issues   Create a motivated team that has clarity of goals and a development orientation   Build team synergy and bonding   Define job responsibilities, supervise and review performance on an ongoing basis
Competencies required:		Ability to provide thought leadership with detailed planning metucules execution   Strong influencing skills in terms of being able to obtain buy-in of key stakeholders in quality initiatives   Strategic and tactical thinking skills

Deputy Manager – Quality Assurance
Location: Philippines

Experience:		At least 4 years solid QA experience in the call center industry
Qualifications:		Bachelor’s/College Degree or Post Graduate Diploma / Master’s Degree in any field
Responsibilities:		Lead / Supervise all aspects of Quality excellence with emphasis on continuing to improve operating results and strengthening underlying processes   Providing Operational floor management by monitoring service levels, making appropriate decisions and regular monitoring of quality   Regular Client interfacing for feedback and Quality updates   Review Quality parameters and make changes whenever necessary in consultation with Operations
Competencies required:		Excel Reporting Skills   Data and Process Analysis   Familiarity with Quality concepts

Data Network Specialist
Location: Philippines

Experience:		At least 3 year(s) of working experience in the related field is required for this position   Extensive background in network design, planning and upgrades   Solid exposure to handling Routing Protocols and change management   Relevant experience in handling Firewalls and other security techniques, an advantage
Qualifications:		Bachelor’s/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent
Responsibilities:		Oversee overall check-up and continuous maintenance of the corporate and operations data network infrastructure   24 by 7 and on-call monitoring of the company’s network infrastructure   Coordination with vendors to ensure good technical support utilization
Competencies required:		CISCO, LAN/WAN Management, Network Infrastructure Design   Good interpersonal, analytical and communication skills

Six Sigma Manager
Location: Philippines

Experience:		At least 5 year(s) of working experience in the related field is required for this position   Experience in conducting Six Sigma Training   Experience in leading and mentoring Six Sigma projects. Preferrably in a Call Center environment
Qualifications:		Bachelor’s/College Degree or Post Graduate Diploma / Master’s Degree in any field
Responsibilities:		Function as primary Six Sigma leader and key resident subject matter expert regarding Six Sigma initiatives tied directly to strategic business unit objectives and operations strategy   Develop & conduct the Six Sigma training programs   Lead and manage BU-wide Black Belt Projects   Mentor Six Sigma Projects   Retain talent by proactively engaging with people and provide coaching to ensure development of direct reports   Define job responsibilities, supervise and review performance on an ongoing basis
Competencies required:		Six Sigma Black Belt Certified   Excellent interpersonal, organizational, mediation and negotiation skills   Strong and effective verbal and written communication skills

Voice and Accent New Hire Trainer
Location: Philippines

Experience:		At least 6 months experience as a Language Trainer or Communication Coach in a call center/BPO company
Qualifications:		Bachelor’s/College Degree or Post Graduate Diploma / Master’s Degree in any field
Responsibilities:		Train a new hire class on language, soft skills, and ACG (American Culture and Geography)   Coaching and Feedback
Competencies required:		Excellent English oral and written communication skills   Floor communications and grammar coaching   Critical thinking   Active listening

Interested enough?

If you do, kindly email me your resumes to skarrletroxie@yahoo.com or to RoanDeGuzman@gmail.com. Don’t worry people, I will forward this to the management and you’ll surely get notified for some series of screenings.

People, I am looking for you. Promise, once you are here, you will be enjoying benefits and other opportunities for career growth like no other, y’all! You will surely enjoy what you haven’t enjoyed with your previous work…. LIKE DIVERSITY WITHIN PEOPLE. You’ll feel welcome with this company which your former company didn’t!

I’ll introduce myself to you now. My name is Ro-An De Guzman, and certified since February 25, 2008.

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